3 Skills Christians Can Learn from a Great Interviewer

What keeps you from being a better friend to the people in your life?

As we grow in grace, we should become better friends. But it’s a hard climb; we should learn from whomever we can.

Krista Tippett hosts a public radio show/podcast called On Being. (I haven’t heard it.) She was interviewed on the Longform podcast back in October, and the episode gave me a lot of food for thought.

Practice Gracious Listening

Around the 33:35 mark, Tippett is asked about the phrase “gracious listening” which she uses in her 2016 book, Becoming Wise. What does she mean by this phrase?

I put words in front of the word “listening”—gracious, generous—because the word listening and the act of listening, there’s a lot of lack of self-awareness around that. I think that I grew up, and a lot of people in this culture grew up, experiencing listening as being quiet while the other person talks, basically. Right? So that eventually you can say what you have to say. Listening is basic social art, but it’s something we have to learn and practice. And we really haven’t practiced a robust listening—generous, gracious listening—which is not just about being quiet, but about actually, truly being curious, really mustering curiosity. Which can be as simple as being willing to be surprised.

She contrasts this curiosity with making assumptions about others.

We tend to go into encounters pretty much thinking we know who that other person is. We know who they voted for, we know what they do. So, curiosity I think is something that is a virtue that can be really complex and it’s counter-intuitive to how we walk through the world, especially how we walk through the public world.

I love that phrase be willing to be surprised. So often I assume I know another person by applying stereotypes. But this is far from loving. Being curious means, in part, acknowledging your incomplete understanding about another person. (Even your best friend or spouse!)

Because I am accepted by God and fully known by him, I don’t need to pretend to have everyone figured out. By his power I can put to death the insecurity and pride that puts up this front.

Create a Hospitable Atmosphere

Later in the podcast, Tippett is asked how she prepares for an interview. She talks about trying to get to know someone by immersing herself in what they’ve written and/or said in the past.

What I’m trying to do is not so much understand what people know, but how they think. And then, if I have just a sensitivity to that, that really creates a hospitable space for them to think out loud with me. And this transmits itself viscerally, within a very few moments of meeting somebody. We’ve all had this experience of walking into a room and […] you know you’re going to have to defend yourself or explain yourself. And that creates a certain amount of tension and it puts you in a certain mode of what you are going to talk about and what you’re not going to talk about. And I’m trying to create an atmosphere, an intellectually hospitable atmosphere, where people have this sense very quickly that I get them. And then, you just relax inside.

Tippett’s description makes me wonder what sort of atmosphere I create in my conversations. Are people encouraged to think out loud with me? Or am I making them feel defensive and interrogated? This idea of a hospitable atmosphere has huge implications when it comes to apologetics, evangelism, and discipleship.

Ask Good Questions

Tippett’s definition of a good question is “one that elicits honesty.” She was asked what she means by that definition.

I think one thing a lot of people do is ask questions that are interesting to them. Like, “I’ve always wanted to know.” […] Often when I start out preparing for an interview, I will have my questions that I think going into this I’m probably going to want to ask this person. But in the course of preparation, a lot of them will fall away. And what will come in their place is the question that’s going to be interesting to them. And I can formulate that question because I’m immersing in their thinking. So then the questions I’m writing are coming out of that rather than out of my head. And if you ask somebody a question that’s interesting to them, they immediately—you’ll hear it, they’ll say, “Oh, that’s an interesting question.” And then they stop realizing they’re being interviewed, and they’re not even giving an answer, they’re thinking in real time.

This definition of a good question is fairly specific to the context of an interview, but there’s still a lot to learn. My default setting is to ask questions I find interesting, and I never considered that this might be selfish. It is a challenge to know someone well enough to ask a question that interests them. What works in one conversation might not work in the next.

Perhaps a common theme that holds these skills together (for the Christian) is dependence. If we depend on the Holy Spirit, discarding the notion we must control the conversation, we’ll be more likely to love the other person. We won’t make assumptions, we won’t focus on ourselves, and we’ll serve.

As Tippett says (in the first quote), this takes practice. But it’s worth it! And it reflects our God as well—he knows us completely and welcomes us in relationship and conversation. By his strength, let’s do the same for each other.

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How to Ask Better Questions

Asking questions is like sending email. We do it many times each day, mostly without thinking. Our patterns are familiar and comfortable.

But questions, like email, are a foundational way we interact with other people. We all have room to improve.

The Importance of Questions

Questions are the way we learn. Without questions, you’ll have no understanding, no wisdom, no growth.

This is obvious in the world of facts and ideas. Where was the bicycle invented? What are the drawbacks of socialism? We don’t often get answers without questions.

But this is also (and more importantly) true with people. Questions drive conversations, and better questions lead deeper. A good question sidesteps small talk and draws out ideas and passions—it makes space to hear a person’s heartbeat.

Because questions are a key way to get to know other people, they are vital for being a neighborly human. And for the Christian, they are essential.

We all want to grow in our love for other people. So how can we improve in this area?

How to Improve

I offer no cheat sheet. You won’t find “5 easy tricks” here.

Instead, I have some hard news: To ask better questions, you need to grow. For most of us, the barrier to good conversations is our selfishness and our lack of love for God and neighbor.

Be Curious

Curious people are a delight. Instead of making polite conversation, they take an interest in you. They make good eye contact, they follow up, and they think about your words before responding.

Curious people are always learning. They are intrigued by everything from sea turtles to Saturn, from the periodic table to the printing press. And curious Christians are fascinated by their neighbors.

Growing in curiosity begins with worshiping God as creator. If God is creative, infinite, and wise, then everything he makes—from bamboo to Barbara in HR—is worth investigating. Any Christian who loves God and worships him as creator will never be bored. Everything is interesting; everyone is interesting.

Curious people reject the simplistic reflex that files people in boxes. He’s a gun-loving Republican. She’s a liberal academic. God makes people individually, and love demands we get to know people instead of making assumptions.

Be Humble

Honest questions involve admitting we don’t know the answer. We speak up because we lack some knowledge or explanation.

But no one likes looking ignorant or naïve. So, depending on the listening audience or our conversation partner, we keep silent. We don’t mind confessing our limitations in the abstract, but when a specific person learns of a specific deficit of ours, it feels like torture.

In order to ask better questions, we must make peace with looking silly. Take a sledgehammer to your fascade of omniscience. God knows everything and you do not. That doesn’t make you weak or stupid, it makes you human. You’re only weak if you care more about the opinion of others than seeking the truth in love.

Listen

Many of us need to hear this word from James again and again.

Know this, my beloved brothers: let every person be quick to hear, slow to speak, slow to anger; for the anger of man does not produce the righteousness of God. (James 1:19–20, ESV)

So often we only listen up to a point. We think of a response or a connection to our experience, and we start looking to jump back in. We ignore the other person by looking out for ourselves.

We must repent of selfishness in conversations. We can only ask good questions as we hear the other person and advance the conversation accordingly.

Listening requires a loving focus on the other person. With man this is impossible, but all things are possible with God because of Jesus.

Love Your Neighbor

Christians must be concerned about loving our neighbors, and the skill of asking good questions is crucial for the spread of the gospel.

Evangelism is much more than keeping a tally of monthly gospel shares. This approach makes the gospel seem like a water balloon we’re just waiting to pop over a person’s head. (Got one!) It smooths out distinctions between people and implies our task is limited to one conversation. We’re tempted to shoehorn the gospel in where it doesn’t belong or where its introduction is premature.

The gospel is rich, full, and deep, and it answers all of life’s questions and difficulties. But if we don’t know our friend’s struggles, they won’t see how the gospel addresses them personally.

Think through your conversational patterns and repent of them where appropriate. Take up the task of asking good questions of your friends. And pray for opportunities to introduce them to Jesus.

This isn’t just strategic and winsome, it’s the loving way forward.


Some of the ideas in this post were inspired by an interview with the author Malcolm Gladwell on Tim Ferriss’s podcast. Skip ahead to the 41-minute mark to hear Gladwell talk about the best question-asker he knows: his father.

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Links for the Weekend (12/27/2019)

Each Friday, I’ll post links to 3–5 resources from around the web you may want to check out.

5 Potential (Year-Long) Effects of the Christmas Season

Jason Seville suggests that there are rhythms of the Christmas season that we would be wise to stretch out over the whole calendar year. One of the areas he writes about is hospitality.

At Christmas we buy gifts, bake cookies, send cards, extend meal invites, and throw parties. We get to know fellow church members better, and we welcome strangers. We have people over with the clear intention and purposes of extending Christ’s love.

But hospitality ought to be the Christian’s perennial disposition. We ought to, as Paul wrote, “welcome one another as Christ has welcomed you, for the glory of God” (Rom. 15:7). Let’s circle dates in those first 11 months as well. When will we plan a dinner party for a group of coworkers? When will we invite that new couple from church for dinner? When will we randomly bless the widow down the street with a plate of cookies?

God with us

This article in Fathom Magazine is a short, lovely meditation on the life of Jesus.

He enters into our hearts, flames flickering above our heads as he tears down the old, rotting walls of our souls, the structurally unsound, cracked, termite-ridden foundation. He takes his carpenter’s hands and he rebuilds.

Ten Questions for a New Year

The beginning of the year is a great time to prayerfully consider our ways. Is there anything you should add to your life this year? What should be changed or removed from your life? Don Whitney provides some good questions for us to ponder.

The value of many of these questions is not in their profundity, but in the simple fact that they bring an issue or commitment into focus. For example, just by making a goal to encourage one person in particular this year is more likely to help you remember to encourage that person than if you hadn’t set that goal.


Note: Washington Presbyterian Church and the editors of this blog do not necessarily endorse all content produced by the individuals or groups referenced here.